Returns, Exchanges and Refund

Last Updated: July 21, 2025

At Paseri, your satisfaction is important to us. Due to the nature of our products, we have a strict policy regarding returns, exchanges, and refunds. Please read the following carefully.

All Sales Are Final

Due to the nature of our products, all sales of nicotine pouches are final. We do not accept returns or offer refunds or exchanges on products once they have been purchased, opened, or used. This policy is in place to ensure product integrity, hygiene, and compliance with health and safety regulations.

Exceptions for Damaged or Incorrect Items

While we strive for perfection, we understand that issues can sometimes occur during shipping or packing.

If you receive a damaged or incorrect item, please contact us immediately at support@paseri.in within 24 hours of delivery. To help us resolve the issue quickly, please provide:

• Your order number

• Clear photos of the damaged product or the incorrect item received.

We will review your claim and, at our sole discretion, may offer a replacement of the same item or a store credit for the value of the damaged/incorrect product.

Order Cancellations

We process orders quickly to ensure timely delivery. Therefore, orders cannot be cancelled once they have been processed and shipped.

If you wish to cancel an order, please contact us as soon as possible at support@paseri.in. We will do our best to accommodate your request if the order has not yet been shipped.

Contact Us

If you have any questions about our Returns + Exchanges and Refund Policy, please do not hesitate to contact us:

Paseri Email: support@paseri.in